Last Updated: August 31, 2026
At Supper-Shop, customer satisfaction is our priority. We are committed to providing high-quality, brand-new Apple products and televisions. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions outlined below.
1. Return Period
Customers have 9 days from the date of delivery to request a return.
To be eligible for a return, you must contact our customer service within this 9-day period and provide your order information and the reason for the return.
2. Return Eligibility
To qualify for a return, the product must:
- Be in new and unused condition.
- Be returned in its original packaging.
- Include all original accessories, documentation, and items supplied with the product where applicable.
- Be in the same condition as when it was received.
Returns may be accepted for a change of mind, subject to the conditions above.
Products that have been used, damaged, modified, or returned without their original packaging may not qualify for a refund or exchange.
3. Products Covered
This Return & Refund Policy applies to the following products sold by Supper-Shop:
- Apple iPhones
- Apple iPads
- Televisions
All products sold by Supper-Shop are brand new.
4. Return Shipping
For approved returns, Supper-Shop will cover the applicable return shipping costs, subject to our return instructions.
Customers should not send products back without first contacting our customer service and receiving return instructions.
5. Refunds
Once the returned product has been received and inspected, Supper-Shop will process the refund within 7 days.
Approved refunds will be issued using an appropriate transfer/payment method, depending on the circumstances of the transaction and the available payment method.
Where applicable, the refund may be reduced by the applicable return/shipping costs associated with the return.
6. Exchanges
Supper-Shop accepts product exchanges subject to product availability and the applicable return conditions.
If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.
7. Defective or Damaged Products
If you receive a product that is defective, damaged, or not in the condition described at the time of purchase, please contact Supper-Shop as soon as possible.
We may request photographs, videos, order information, or other relevant documentation to assess the issue.
If the issue is confirmed to have occurred before or during delivery, Supper-Shop will work with the customer to arrange an appropriate solution, which may include:
- A replacement;
- An exchange; or
- A refund.
8. Products Damaged During Delivery
If your product arrives damaged, please contact us promptly after delivery.
Customers should provide evidence of the damage, such as photographs of the product, packaging, and shipping label, when requested.
After reviewing the case, Supper-Shop will determine the appropriate resolution.
9. Lost Packages
If a package is lost during delivery, please contact Supper-Shop with your order details.
We will review the shipment and, where the loss is confirmed, provide an appropriate solution, which may include a replacement or refund.
10. Warranty
Products purchased from Supper-Shop are covered by a 14-month warranty, subject to the applicable warranty conditions.
The warranty may cover manufacturing defects and other issues that qualify under the applicable warranty terms.
The warranty does not necessarily cover damage resulting from misuse, accidents, unauthorized modifications, physical damage, or other customer-caused damage.
Customers should contact Supper-Shop to determine whether a particular issue is covered by the warranty.
11. International Returns
Supper-Shop accepts orders and returns from customers worldwide.
Our return policy therefore applies internationally, subject to applicable laws, shipping requirements, customs procedures, and other regulations in the destination country.
International customers may be required to provide additional information or documentation when returning a product.
12. Return Procedure
To initiate a return, please contact us with:
- Your full name;
- Order number;
- Product purchased;
- Reason for the return;
- Any relevant photographs or supporting evidence.
Our customer service team will review your request and provide further instructions.
Please do not ship a product back before receiving return instructions from Supper-Shop.
13. Contact Us
For questions concerning refunds, returns, exchanges, warranty claims, damaged products, or lost packages, please contact Supper-Shop:
Supper-Shop
Email: supperstshop@gmail.com
Country of Business: United States
